Frequently Asked Questions

Ethio Clean is a digital waste management platform that connects residents, waste collection firms, and local government to build cleaner cities across Ethiopia. We provide tools for billing, route management, incident reporting, and real-time monitoring.

We currently operate in Addis Ababa, Dire Dawa, Hawassa, Bahir Dar, Mekelle, Adama, Jimma, and Gondar. We are expanding to additional cities on an ongoing basis.

Ethio Clean works in partnership with local government authorities to regulate and modernize waste collection services. The platform is used by licensed waste collection firms and overseen by municipal authorities.

If your area is covered by one of our registered firms, you will be enrolled by the firm assigned to your kebele. Contact your local kebele office or use our Contact page to reach out for assistance.

Bills are generated monthly by your assigned waste collection firm. Payment can be made through mobile banking (Telebirr, CBE Birr), bank transfer, or directly to the firm's collection agent. Your firm will provide payment details.

You can use our Incident Reporting page to report issues like illegal dumping, overflowing bins, or environmental hazards. You can attach photos or videos and select the exact location. You will receive a reference number to track the report.

Firms can register through our "Register Firm" page. You will need your business license, registration documents, manager photo, and firm details. After submission, you will receive a reference number to track your application status.

After submission, your application is reviewed by our team. The typical review process takes 3-5 business days. You will be notified of the outcome via the contact information you provided.

The firm portal includes customer management, property registration, bill generation, payment recording, collection route planning, staff management, and detailed reporting dashboards. All accessible through a web-based interface.

The web platform works on any device with a browser - desktop, tablet, or smartphone. For incident reporting with photo capture, a smartphone with a camera provides the best experience.

Yes. We use industry-standard encryption for all data in transit and at rest. Personal information is stored securely and is only accessible to authorized personnel. We comply with Ethiopian data protection regulations.

Use the "Forgot password" link on the login page. You will receive a reset link via email. If you are a firm user and cannot access your account, contact support at support@ethioclean.et.